Case StudyBoosting MOJO-CX’s pace and ROI with centralised data
We centralised and documented MOJO-CX’s data to improve pace, increase savings and boost ROI to 100%.
About our client
“The great thing about Assured was their expertise and competence when it came to data centralisation and documentation. We pride ourselves on being able to deliver at pace, and we needed a company that was aligned with that. I was just amazed at the time frames. We’ve done these types of projects before and got data centralised within about three months across multiple clients. When we started working with Assured, they centralised the data in a month. They improved our pace by 60 to 70% — rapid, with no degradation of quality.”
As we transitioned from a consultancy to a SaaS business, we wanted to work with a panel of insight people, customer success people, data people who could relieve the overall burden and management of customer data platforms for us. Assured effectively manages everything for us, allowing us to concentrate on what’s important, which is selling the software and making sure that the data’s plugging into that software in the most effective manner.
We’ve made 80% savings by not recruiting data engineers that we would have needed. When you add Assured’s costs in, it’s around 100% ROI immediately.
A typical data transformation project internally used to take three months. Now it takes four weeks to get the initial results, so we saved around 60 to 70% of time to get the data that we need as quickly as possible. They centralised all of our data for a couple of our clients, and we were ready to go in a month, which was crazy fast. This speed opens up months of opportunity that we can then start using the data, exploring it, driving insights and making our business better.
There’s also an overhead cost, mentally, of having to manage this ourselves. Having Assured do it and do it very effectively is a huge benefit. My team needs to concentrate on selling software, raising money and kick ass in both of those things — we don’t need to worry about data centralisation. An analogy might be: we want to fit prestige-level bathrooms; we don’t want to worry about the plumbing. We basically give it to Assured to worry about the plumbing, so we can concentrate on what we need to deliver as a business.”
-Jimmy Hosang, CEO at MOJO-CX
Effective data integration, huge time savings
Working alongside the MOJO-CX team, we achieved:
- 60-70% Pace Improvement
- 80% Recruitment Savings
- 100% ROI